Please find below some of our most Frequently Asked Questions (FAQs). If your question isn’t answered here,
or if you would like to get in touch you can reach us via firstname.lastname@example.org
Will my piece look exactly as it is shown in the photographs?
Because each La Belle The Label item is 100% handmade, each item will show slight variation. Rest assure the “look” and “feel” are still the same. At La Belle, we only use very high quality French lace, Swarovski crystal, Swarovski pearl and rhinestone so that you will be falling in love with.
Why should I choose La Belle?
At La Belle the Label, customer service is of utmost importance. No matter how big or small your order is, your satisfaction is our top priority. Each piece is meticulously handcrafted with only the best materials and each style is original. Each piece is hand-made and hand-formed from scratch. We guarantee our pieces are of high quality, well-made to ensure it is durable, unique , stand on the test of time and it will be an heirloom you can pass down to your next generation one day.
Can I request a tweak for an existing piece?
Certainly! A change in colour, size, addition or less of feathers, adding lace, colour of the beads/ rhinestones, changing from using comb to headband, etc., have been done for many orders. Anything is possible. Please send us your request to email@example.com to discuss.
Which countries do you ship to and what can I expect for shipping time?
We ship worldwide with lots of love. All orders are sent via Australia Post.
- Australia: 2 -3 working days
- Rest of the world: 2-4 working weeks.
We are not responsible for delays caused by Australia Post or any third party, or replacement of lost orders submitted with incorrect delivery information. If you have delivery questions about a specific order email us at firstname.lastname@example.org.
Do you accept returns?
All the pieces we ship out are made, packed and shipped with the best care and attention possible. Due to the very delicate nature of handmade items, we cannot accept returns or exchange, please choose your piece carefully. If you have any further questions regarding your order please feel free to contact us at: email@example.com
Do you accept rush orders?
Yes, we do. If you urgently need a headpiece, we’ll be very happy to help you. Please send you can send a e-mail to firstname.lastname@example.org to discuss.
Do you accept bespoke orders?
Yes, we do. We have been working very closely with many brides to provide one of a kind pieces. We love to create an unique and beautiful piece to reflect bride’s personality and wedding theme and colours. Price for bespoke item depends on the material and time to create the perfect piece. Please feel free to contact us for a friendly consultation.
When I order online, how long will it take to receive my order?
All of our designs are made to order in our studio in Canberra, Australia and have a production time of 3-6 weeks plus shipping time. If you need your order to arrive sooner than the stated times please contact us before placing your order, we’ll try our best to accommodate your request.
Do you combine shipping?
Yes! We are happy to combine shipping for your purchase when the items are purchased together in one transaction. If you buy items in separate transactions, please email us or write a note in the comments box for the second item to let us know you’d like the shipping combined and we will refund the difference in shipping.
How can I track my order?
All orders are sent via Australia Post. Once you received the tracking number from us, you can track your order online via Australia Post website: http://auspost.com.au/parcels-mail/track.html#/track.
This tracking option is available for all customers.
Can you create a piece with my custom colours?
Most likely we can (not all due to the materials). You could email us your swatch and we will see what we can do for you. If custom dye is required, there is an additional fee. Please email us for more details.
How long before I receive my order?
If the items you order are in stock, your order will most likely be shipped the next business day. Please contact us regarding the delivery time of your item(s).
DOMESTIC SHIPPING – Delivery is between 1-3 days within metropolitan NSW, or 2-5 days elsewhere within Australia.
WORLDWIDE SHIPPING – Delivery is between 10-14 business days for Regular airmail or 2-5 business days for Registered Express Post (shipping may take longer to some countries). Please note that a signature is required on delivery – so if you’re not home during business hours your order may end up at your local post office. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours.
What are the garments made of?
We source our luxury fabrics, silks, chiffons and lace mainly from France, UK and across the globe to ensure the best quality material all the time.
What forms of payment do you accept?
We like to ensure you have plenty of payment options, so you can use any of the payment types listed below:
We accept PAYPAL, VISA, MASTERCARD & AMEX. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL balance. For Australian customers, we also offer Direct Banking Deposit and Afterpay.
How secure is this store?
No credit card or PayPal details are stored on our database. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).